1. Website Terms of Use
Welcome to the EcoGlow website. By accessing and using this website, you agree to be boundby these Terms and Conditions together with our Privacy Policy.
The term “EcoGlow”, “we”, “us” or “our” refers to The EcoGlow Group Ltd. The term “you”refers to the user or viewer of this website.
Company Details:
The EcoGlow Group Ltd
Registered Office: Unit 2 Beverley Court, 26 Elmtree Road, Teddington, Middlesex, England,TW11 8ST
Company Number: 11046963
1.1 Use of Website
• Content is for general information and may change without notice
• No guarantees are given regarding accuracy or completeness
• Use is at your own risk• All materials are owned or licensed by EcoGlow
• Unauthorised use may result in legal action
• Third-party links do not imply endorsement
• Governed by the laws of England and Wales
2. General Terms & Conditions for Supply of Works
2.1 Definitions
“EcoGlow” means The EcoGlow Group Ltd
“Customer” means the person or organisation receiving the Works
“Contract” means the agreement including quotation and these Terms
“Works” means all services, labour and materials provided
“In writing” includes email and electronic communication
2.2 Formation of Contract
A Contract is formed when a quotation is accepted or instruction to proceed is given.Acceptance confirms agreement to these Terms.
2.3 Entire Agreement
These Terms and the agreed quotation constitute the entire agreement between EcoGlow andthe Customer. The Customer confirms they have not relied on any statements orrepresentations not expressly included within the Contract.
2.4 Consumer Rights
Nothing in these Terms affects statutory rights under applicable legislation.
2.5 TrustMark, MCS & Code of Conduct Compliance
EcoGlow operates in accordance with:
• TrustMark Code of Conduct
• Microgeneration Certification Scheme (MCS)
• PAS 2030 / PAS 2035 standards
EcoGlow commits to:
• Honest, transparent and professional conduct
• Clear and accurate information
• Competent and qualified personnel
• Fair and non-discriminatory treatment
• Transparent contracts and quotations
• Maintaining insurance and certifications
• Providing documentation and aftercare
• Operating a formal complaints procedure
• Cooperating with audits and regulatory bodies
Customers may access TrustMark dispute resolution where applicable.
3. Quotations, Estimates & Variations
• Quotations valid for 28 days
• Estimates are not fixed unless stated
• Variations may arise due to:
o Site conditions
o Hidden defects
o Customer changes
Variations may affect cost and programme and will be agreed where practicable.
4. Scope of Works
Only works specified in the quotation are included. All descriptions, drawings and visuals areindicative unless expressly incorporated into the Contract.
5. Payment Terms
5.1 Standard Terms
Payment is due on completion unless agreed otherwise.
5.2 Deposits
Deposits may be required prior to commencement.
5.3 Stage Payments
May apply to larger projects.
5.4 Late Payment
Interest charged at 3% above Bank of England base rate.
5.5 Withholding Payment
The Customer may withhold a reasonable proportion of payment in respect of any defects,provided that such defects are notified in accordance with these Terms. Withholding of full ordisproportionate sums shall not be permitted where the majority of the Works have beencompleted satisfactorily.
5.6 Certificates & Documentation
Certificates, warranties and commissioning documents may be withheld until full payment isreceived.
6. Retention of Title
All goods remain the property of EcoGlow until paid in full. EcoGlow may suspend works orrecover materials where lawful.
7. Programme, Access & Site Conditions
• Dates are estimates only
• Customer must provide safe access, utilities and permissions
• EcoGlow is not liable for delays caused by:
o Third partieso Site conditions
o Customer actions
EcoGlow reserves the right to adjust programme timelines and recover reasonable costs fordelays caused by the Customer.
8. Site Conditions & Working Environment
EcoGlow will take reasonable care to maintain a safe and tidy working environment. The Customer acknowledges that installation works may involve disruption, noise, and temporaryinconvenience.
9. Inspection & Completion
The Customer must inspect the Works on completion and notify EcoGlow within 1 working dayof any defects. Minor snagging does not delay completion.
10. Force Majeure
EcoGlow is not liable for delays caused by events beyond reasonable control.
11. Defects Liability
• 12-month workmanship period
• Defects must be reported in writing
• Access must be provided
• EcoGlow must be given first opportunity to rectify
12. Existing Systems, Property Condition & Limitations
EcoGlow is not responsible for:
• Pre-existing defects
• System incompatibility
• Hidden structural or fabric issues
• Inaccuracies in information provided
Any such issues identified will be treated as a variation unless caused by EcoGlow negligence.
13. Electrical, Structural & System Limitations
EcoGlow is not responsible for upgrading or modifying existing:
• Electrical systems
• Structural elements
• Pipework or infrastructure
Unless expressly included in the quotation. Any required upgrades will be treated as variations.
14. Renewable Systems & Performance Disclaimer
Performance figures are estimates only and not guaranteed.
Performance depends on:
• Property insulation
• User behaviour
• Weather conditions
• System settings
The Customer is responsible for operating the system in accordance with provided instructions.EcoGlow is not liable for performance issues arising from incorrect use or unauthorised adjustments.
15. Third-Party Approvals & Permissions
Where works require third-party approvals (including DNO, planning or funding bodies),EcoGlow is not responsible for delays, refusals, or conditions imposed.
16. Limitation of Liability
EcoGlow shall not be liable for indirect or consequential losses including loss of savings,revenue or profit.Liability is not excluded where unlawful.
17. Complaints Procedure
17.1 SubmissionEmail: info@ecoglow.uk.com
17.2 AcknowledgementWithin 5 working days
17.3 InvestigationComplaints logged and investigated
17.4 ResponseWithin 14 working days
17.5 ResolutionRemedial actions agreed and completed
17.6 EscalationUnresolved complaints may be referred to:• ADR provider• TrustMark• Certification body
17.7 RecordsComplaints retained for minimum 6 years
17.8 Consumer RightsStatutory rights unaffected
18. Insurance
EcoGlow maintains appropriate insurance cover in accordance with industry standards andTrustMark requirements, including:
Public Liability Insurance
• Limit of Indemnity: £5,000,000
• Insurer: SiriusPoint International Insurance Corporation (UK Branch)
• Policy Period: 22 February 2026 – 21 February 2027
Professional Indemnity Insurance
• Insurer: HCC International Insurance Company Plc
• Policy Period: From 22 February 2026 (12-month renewal)
Insurance Broker
Toogoods (Clear Insurance Management Limited)
Duncombe House
Ockham Road North
East Horsley
Surrey
KT24 6NX
Details of insurance cover are available upon request.
19. Data Protection (GDPR)
Personal data is processed in accordance with UK GDPR.
20. Guarantees & Warranties
• Manufacturer warranties apply
• 12-month workmanship warranty
Excludes misuse, lack of maintenance and external factors.
21. Finance, Grants & Funding
Funding is subject to approval and not guaranteed. EcoGlow is not liable for funding refusal or changes.
22. Access & Abortive Visits
Charges may apply where:
• Access is not provided
• Appointments are missed
• Works cannot proceed
23. Code of Conduct
EcoGlow operates in accordance with the TrustMark Code of Conduct.
EcoGlow will:
• Act with honesty, integrity and professionalism
• Provide clear and accurate information
• Deliver work with reasonable care and skill
• Use qualified personnel
• Treat customers fairly and without discrimination
• Provide clear contracts and quotations
• Maintain insurance and compliance
• Handle complaints promptly and fairly
• Avoid misleading or aggressive practices
All staff and subcontractors must comply.
24. Governing Law
These Terms are governed by the laws of England and Wales.
